Any information, which is either held by us or which you provide to us will be regarded by us as personal information and will be treated confidentially.
Use of Personal Information
We will only use your personal information in the ordinary course of its business and for the purposes of providing information as would have been requested through subscription to any COFCO International material or email alerts.
When you send us an email or contact us by filling in a contact page, if present on the current version of the website, we will keep your personal data in our systems as long as is necessary to fulfil your request or as long as required by local legislation.
In order to provide you with the best possible service, we might record telephone calls or any other form of electronic voice communication, as the case may be, with our employees. This helps us to identify ways that we can provide you with a better service.
We record calls for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate and we record for reporting on the types and numbers of enquiries we receive so we can find ways to simplify and improve our service to you.
We generally store the recordings securely for up to 180 days and delete them after this period unless the recording is retained for the purposes of complaint investigation or as required under legislation or industry codes.
Data which is being collected through navigating through our website are used for optimising the use of our websites. This data includes for example the duration of the visit and which pages from the website are being visited. We try to anonymise the collected data as much as possible.
Non-release of information to third parties
We will release your personal information to a party if it is required by law or by a court to do so, in compliance with applicable laws and regulations. We will also disclose your personal information if it believes, in its sole discretion, that this is necessary to prevent or lessen any unlawful or harmful actions.
Updating Personal Information
If you would like to update or correct any of your personal information held by us, kindly contact us at firstname.lastname@example.org and we will endeavour to update and correct your personal information. We may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
If you would like to contact us otherwise, you can send a letter to our headoffice:
Route de Malagnou 101-105
Third party website links
Please note, we can not be held responsible for the content of linked websites, any use of these sites, or the privacy practices of these websites.
Whilst this site does not contain explicit or sensitive content, it is not intended for children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to contact us, please get your parent or guardian to do so on your behalf.
We understand that your privacy is important to you. Therefore we maintain appropriate technical and organisational security measures to protect the security of your personal data against loss, misuse, unauthorised access, disclosure or alteration. And we will continuously try to improve our safety measures.
A cookie is a small text file that is stored on your computer or mobile device when you visit a website – we use these to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of the site. For all other types of cookies we need your permission.
Details of the cookies used on our website are provided below:
Persistent or Necessary (2 cookies)
|ARRAffinity||cofcointernational.com||Used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.||Session||HTTP Cookie|
|smConsent||cofcointernational.com||Stores the user's cookie consent state for the current domain||1 year||HTTP Cookie|
|_ga||cofcointernational.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years||HTTP Cookie|
|_gat||cofcointernational.com||Used by Google Analytics to throttle request rate||Session||HTTP Cookie|
|_gid||cofcointernational.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Session||HTTP Cookie|
You can view and change your cookie settings at any time.
We sometimes embed photos and video content from websites such as flickr, instagram, twitter, vimeo, and YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on this website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies and we will not block cookies from those websites. You should check the relevant third party website for more information about these.
Do Not Track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party advertising networks, social networks and analytics companies.
This website does not currently respond to DNT requests, however, you may opt-out of tracking on this website, including analytics, by following the instructions to opt-out of cookies above.
A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. We will continue to review DNT and other new technologies and may adopt a DNT standard in the future.
By using our website, you consent to the processing of your personal information as described in this Privacy notice.
Changes to this Privacy notice
We reserve the right to amend this Privacy notice at any time and will post any revisions on this page.
Privacy notice review and effective date: 26 April 2018